SHIPPING POLICY
Processing Time: Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays. Orders placed after 12:00 PM EST may be processed the following business day.
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Shipping Methods: We offer a variety of shipping options to accommodate your needs, including standard, expedited, and express shipping. Shipping costs and delivery times will vary depending on your selected shipping method and destination.
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Shipping Rates: Shipping rates are calculated based on the weight and dimensions of your order, as well as your selected shipping method and destination. You can view shipping rates at checkout before completing your purchase.
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International Shipping: We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.
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Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.
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Shipping Restrictions: Please note that certain items may be subject to shipping restrictions or regulations based on their contents or destination. We reserve the right to cancel orders that cannot be shipped due to restrictions or regulations.
RETURN & EXCHANGE POLICY
At Pleasant Creations, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy.
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Returns: If you would like to return an item, please contact us within 30 days of receiving your order to initiate the return process. Returned items must be unused, in their original packaging, and in the same condition as when you received them. Once we receive your return, we will issue a refund to your original form of payment, excluding any shipping charges, within 5-7 business days.
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Exchanges: If you need to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order to arrange an exchange. Exchanged items must be unused, in their original packaging, and in the same condition as when you received them. We will ship the exchanged item to you at no additional cost.
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Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately so that we can resolve the issue. We will provide a prepaid return label for the return of damaged or incorrect items and arrange for a replacement to be shipped to you as soon as possible.
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Non-Returnable Items: Certain items, such as personalized or custom-made products, are non-returnable and non-refundable unless they are damaged or defective upon receipt.
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Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance for returned items, as we cannot guarantee that we will receive your returned item.
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Contact Us: If you have any questions or concerns about our Shipping and Return Policy, please don't hesitate to contact us at email@example.com or [Phone Number]. Our customer care team is here to assist you.